Traditional Process Mapping 传统型流程图–Used to map out the basic flow of work,                                                                             travel time/distance, process times, queue times使用流程图勾画出基本工序、传输时                                                                                间/距离、流程耗时、排队等待时间等等􀁺Commercial Process Maps 商业流程图–                                                                      Illustrate Who -Does What -Over Time; these are the type of maps needed to perform                                                                           process management描绘出谁在什么时间段内做些什么，流程管理中常用的类型                                                                                    落实并监控与CTQs有关的量化的商务流程指标
•Ensures everyone has a clear understanding of how their job function serves customer wants
确保相关人员都能清楚地了解自己的工作是如何服务于客户的