Organization Design & eChangeeBusines Impacts on Organization Design
OvervIEw
Introduction
eChange Framework
Nimble & Aligned Organizations
Transformational Models
Pure Internet
Adapting Large Organization
Spin Off
Critical Success Factors and Tools

eBusiness is changing the marketplace …
Customer Expectations are higher than ever
Speed of service
Self service
Integrated solutions

eBusiness is changing the marketplace …
Service/process trends
Standardized and strEAMlined processes for speed and cost efficIEncy
Processes which can operate in parallel
Customer centric processes to make each customer feel uniquely served
Convergence of sales and services to ensure connectedness of key processes
StrEAMlined supply chains to increase efficIEncy
EntERPrise technology trends
Greater automation for:
Managing required speed
Standardizing and making deliverIEs predictable
Cost efficIEncy
Integrating work processes so more can operate in parallel
Providing up to date information to employees
Infrastructure convergence, multi-channel integration, Computer integration to save costs